Frequently Asked Questions
Everything you need to know about your 4KAAD sports gear and orders.
What is the standard shipping time for 4KAAD equipment?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take 7-14 business days depending on the destination.
Do you offer a warranty on 4KAAD carbon poles?
Yes, all 4KAAD carbon poles come with a one-year manufacturer warranty covering defects in materials and workmanship. Please note this does not cover breakage due to impact or misuse.
How can I return an item if it doesn't fit?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to receive a return authorization and shipping instructions.
How do I determine the correct pole length for my height?
We provide a comprehensive size chart on each product page. As a general rule for cross-country skiing, classic poles should reach your shoulder, and skating poles should reach your nose or earlobe.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are 4KAAD products available for professional team sponsorships?
We are proud to support athletes. For team inquiries or sponsorship applications, please contact our sports marketing department through the 'Contact Us' page.